Terms of Service

Last updated: 20 April 2026.

These Terms govern the use of Wearlo, provided by Ailo sp. z o.o. (operating under the Wearlo brand), seated at Parkowe Wzgórze 100, 32-031 Mogilany, Poland, Tax ID (NIP) 6762430848 ("Wearlo", "we"). The Service is offered exclusively to business entities (online stores, brands, e-commerce platforms) — referred to as "Customer".

1. Definitions

• Service — the Wearlo software (API, widget, admin panel) that generates photoreal virtual try-ons using AI.
• Customer — the business entering into an agreement with us to use the Service.
• Shopper — a natural person visiting the Customer's store and using the try-on feature.
• Plan — the Service tier selected by Customer (Starter, Growth, Scale), with its limits and features.

2. Contract formation

The agreement is concluded when the Customer activates an account, accepts these Terms, and pays for the first billing period. The Scale plan is entered into via a written contract with individually negotiated terms.

3. Scope of the Service

Wearlo provides the Customer with: a Shopify app / WooCommerce plugin / universal widget, an admin panel, an API for generating try-ons, analytics, a results gallery, and compliance tooling (EU AI Act, GDPR).

Monthly try-on volume, number of locales, support level, and other limits are defined by the selected Plan and are published at wearlo.ai/#pricing.

4. Fees and billing

• Subscription is billed monthly in advance, in PLN or EUR.
• A VAT invoice is issued within 7 days of payment and made available in the admin panel.
• Exceeding the try-on limit on Starter / Growth incurs an overage fee of EUR 0.60 per additional try-on, billed with the next cycle. Scale plan uses individually negotiated pricing.
• Failure to pay within 14 days of the due date entitles us to suspend the Service after prior notice.

5. Customer obligations

• Obtain consent from individuals whose likeness may appear in try-ons (store shoppers) in line with applicable law, in particular GDPR and the EU AI Act.
• Ensure that the product catalog loaded into Wearlo does not infringe third-party rights (copyright, rights of models in studio photography).
• Not use the Service to generate offensive or unlawful content, or content violating other people's dignity.
• Keep admin credentials and API keys safe from unauthorised use.

6. Intellectual property

All rights to the Wearlo software (code, UI, logo, documentation) remain the exclusive property of Wearlo. The Customer receives a limited, non-exclusive, non-transferable license to use the Service for the term of the agreement.

Rights to the Customer's product catalog, product imagery and brand assets remain with the Customer. Wearlo is granted a limited right to process those materials solely for the purpose of providing the Service.

Rights to generated try-ons vest with the Customer, subject to the rights of shoppers whose likeness was used.

7. Nature of the Service and disclaimers

Wearlo is an AI-assisted visualization tool. Generated try-ons are approximations — they are not a measurement nor a guarantee of physical fit. The Customer must not mislead shoppers as to the actual size, color or construction of the product.

The Service is provided "as-is" to the extent permitted by law. We do not guarantee uninterrupted availability or that every generated try-on will meet the Customer's expectations. Additional SLA commitments apply to the Scale plan via its individual agreement.

8. Liability

Wearlo's liability for non-performance or improper performance is limited to the fees paid by the Customer in the 12 months preceding the event causing the damage. We are not liable for lost profits or indirect damages.

This limitation does not apply to damages caused intentionally or to damages for which liability cannot be excluded under mandatory law.

9. Personal data

Personal data processing is governed by the Privacy Policy and the Data Processing Agreement.

10. Termination

Either party may terminate the agreement with 30 days' notice, effective at the end of the billing period. In case of material breach (in particular unlawful use of the Service), we may terminate with immediate effect.

After termination, Customer data is deleted or anonymized within 30 days, except where longer retention is legally required (e.g. invoices — 5 years).

11. Changes to these Terms

Changes are notified 30 days in advance to the email on file in the admin panel. Continued use of the Service after changes take effect constitutes acceptance. If the Customer does not accept the changes, they may terminate with effect on the change's effective date.

12. Governing law and jurisdiction

This agreement is governed by the laws of Poland. Disputes are resolved by the competent court for Wearlo's registered seat — the Commercial Court in Kraków.

13. Contact

For anything related to these Terms or the Service, email [email protected].